Bug FixesSupportSLASecurity PatchingMonitoringBackup/Recovery

Application Maintenance (SLA & Support)

Not just “standby support”. This is a maintenance system: ticket triage, bug fixes, security patching, monitoring, and reporting—so your app stays stable in real operations.

Maintenance Consultation View Plans
Maintenance Control Panel
Status: Ready
Response Flow
Triage
P1/P2/P3 + escalation
Security
Patch
Routine dependency updates
Monitoring
Log/Alert
Errors & uptime (optional)
Backup
Plan
Policy + restore tests
Main focus:
Operational stability + risk mitigation (not just adding features).

Triage & SLA: how issues are handled

Severity
Example
Target Response
P1 (Critical)
App down / transactions blocked
Highest priority (fastest SLA)
P2 (High)
Core feature error with workaround
High priority (fast SLA)
P3 (Normal)
Minor bug / small improvements
Scheduled (standard SLA)

Note: exact SLA (hours/days) is agreed based on plan and system complexity.

Takeover & Audit (week one)

Good maintenance starts with a baseline. Without it, you’re paying for firefighting.

  • âś“Access & inventory: repo, hosting, database, domain, error logs (if available).
  • âś“Baseline health: dependency risk, error patterns, query performance, backup status.
  • âś“Minimum docs: architecture notes + deploy SOP + rollback SOP.
  • âś“Define SLA & severity: P1/P2/P3 rules + escalation path.

When do you need maintenance?

  • âś“Recurring bugs waste your ops team’s time weekly.
  • âś“App slows down as data grows (query bottlenecks).
  • âś“No clear monitoring/logs: errors are discovered via user complaints.
  • âś“Outdated dependencies increase security risk.
Realistic target: stabilize first, then scale features.

Maintenance deliverables

  • âś“Ticket-based bug fixes + change log.
  • âś“Routine security patching (dependency updates + access hardening).
  • âś“Basic monitoring: error logs + uptime + alerts (as needed).
  • âś“Periodic reports: ticket status, risks, and next-step recommendations.
Visible outcomes
Fewer surprises, more control: what’s done, what risks exist, and what’s next.
Start Audit & Takeover

Maintenance Plans

Basic

For internal apps needing routine fixes.

  • P2/P3 tickets
  • Scheduled minor updates
  • Monthly report
  • Best-effort support
Ask via WhatsApp

Standard (Recommended)

Best

For daily ops with stronger security posture.

  • Ticket priority + SLA
  • Routine security patching
  • Basic monitoring
  • Bi-weekly reports
Ask via WhatsApp

Priority / SLA

For business-critical systems (POS/production/customer ops).

  • Stricter SLA
  • Active alerts + escalation
  • Backup/restore plan
  • Priority support
Ask via WhatsApp

FAQ

Can you maintain apps built by another vendor?

Yes. Healthy maintenance starts with an audit + takeover so risks and access are clearly defined.

Does maintenance include major new features?

Maintenance usually focuses on stability and minor updates. Major features are handled via separate development sprints (safer and measurable).

Do you provide periodic reports?

Yes—at minimum: ticket status, changes, and risk recommendations (format/frequency depends on the plan).